Shipping policy

At KWEENS, we want your jewellery to reach you safely and as quickly as possible. We currently ship orders across India.

1. Shipping Time

All orders are generally delivered within 3–5 business days across India.

Delivery timelines may vary slightly depending on the delivery location, courier service, weather conditions, holidays, or other circumstances beyond our control.

2. Order Processing

Orders are processed and dispatched after the order has been successfully placed and payment has been confirmed.

Once your order is shipped, you will receive the relevant shipping and tracking details through your registered contact information.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

4. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, public holidays, remote locations, or unforeseen circumstances.

If your order is delayed beyond the expected delivery timeframe, please contact our customer support team and we will assist you with the tracking details.

5. Incorrect Address or Contact Details

Please make sure your shipping address and contact details are correct before placing your order.

KWEENS will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address or incorrect contact information provided by the customer.