Privacy policy

At KWEENS, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Name
Mobile number
Email address
Billing and shipping address
Order and purchase details
Payment-related information
Information you provide when contacting our customer support team
Device, browser, IP address, and website usage information

We only collect information that is reasonably required to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm your orders and provide order updates
Respond to your questions and customer support requests
Process payments securely
Handle replacement requests
Improve our website, products, and customer experience
Send promotional offers, updates, or marketing communications where permitted
Prevent fraud, misuse, or unauthorised activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website are processed through secure third-party payment providers.

KWEENS does not store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant content and marketing
Understand the effectiveness of our advertising campaigns

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

Payment gateway providers
Shipping and delivery partners
Website and technology service providers
Marketing and analytics service providers
Customer support or communication platforms

These parties receive only the information reasonably required to provide their services.

We may also disclose information where required by applicable law, legal process, or government authorities.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other services.

KWEENS is not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their respective privacy policies before providing them with your information.

8. Marketing Communications

If you choose to receive communications from us, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding our products, offers, launches, or updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential communications related to your orders, such as order confirmations, shipping updates, or customer service messages.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

If you would like to make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.